Shipping policy

Shipping Policy

Last Updated: September 23, 2026

Thank you for shopping with Throttle Lounge. We aim to make your order and delivery experience as simple and reliable as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order has been placed.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information where available.

Please note that processing times may be longer during busy periods, holidays, promotions, or other circumstances outside our reasonable control.

Shipping Times

Estimated delivery times may vary depending on your location, shipping method, carrier, and other factors.

Typical delivery estimates are:

New Zealand: 5–15 business days
Australia: 7–20 business days
United States: 7–25 business days
United Kingdom: 7–25 business days
Other international destinations: 10–30 business days

These are estimated delivery times only and are not guaranteed delivery dates.

Tracking

Where tracking is available, tracking details will be sent to the email address provided during checkout.

Tracking information may take several business days to update after the package has been shipped.

Delays

Throttle Lounge is not responsible for delivery delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, incorrect address information, or other unforeseen circumstances.

If your order appears to be delayed, please contact us at throttlelounge2026@outlook.com and we will do our best to assist.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you regarding available options. Additional shipping costs may apply if the order needs to be sent again.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us as soon as possible at:

throttlelounge2026@outlook.com

We may request photographs, tracking information, or other details to help investigate the issue with the shipping carrier.

Your rights under applicable consumer protection laws are not affected by this policy.

International Orders

International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their country.

These charges are outside the control of Throttle Lounge and may vary depending on the destination country.

If you have any questions about shipping or your order, please contact us:

Email: throttlelounge2026@outlook.com

Throttle Lounge